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Thank you for shopping with Exandas!

We value your satisfaction and want to ensure that you have a positive shopping experience with us. Please take a moment to review our refund policy.

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1. Refund Eligibility

We offer refunds on eligible items within 20 days of the purchase date. To be eligible for a refund, the following conditions must be met:

• The item must be in its original condition, with all tags and labels attached.

• The item must not have been worn, washed, altered, or damaged by the customer.

• The original purchase receipt or order confirmation email is required for all refund requests.

2. Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards or e-gift cards.

• Undergarments, including underwear, lingerie, and swimwear (for hygiene reasons).

• Items marked as final sale or clearance.

• Personalized or custom-made items.

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at info@exandasclothing.com to initiate the refund process.

• Provide your order number and a brief explanation of the reason for the refund request.

• Our customer support team will guide you through the return process, including providing you with a return authorization (RA) number if required.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received was defective or incorrect. .

5. Inspection and Approval

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If your return is approved, we will initiate the refund process.

6. Refund Options

Refunds will be processed using the same method of payment used for the original purchase. Please allow 7-10 days for the refund to appear in your account, depending on your payment provider's processing time.

7. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at info@exandasclothing.com 

8. Changes to this Policy

Exandas reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website.

By shopping with Exandas, you agree to abide by this refund policy. We appreciate your trust in us and look forward to serving you.